We are committed to protecting your privacy.

The policy: This privacy policy is for this website; [psp.uk.com] and served by [Pole Star Products Limited] and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

This website complies to the DPA (Data Protection Act 1998) and complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018.

Use of Cookies

This website uses cookies to better the users experience while visiting the website.

As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

Read more about the Cookies we use and how to control them.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it.

The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Read more about the Cookies we use and how to control them.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Paying with Realex Payments

Where we take payments we do so using Realexpayments.com who will take/store your details, Name/Address/Payment etc to complete your order payment.

We will be able to view this information in our Realex Payments account, but will not store that information ourselves only using it to confirm your payment and details against those you supplied when checking out on our website with your order.

We will not transfer these details to another platform, such as our Emailing platform or to 3rd parties, nor use them for other means ourselves without first seeking your consent.

When you check out on our website you will supply your information such as Payment and Shipping Address, Name and Email which we will store, these details will be used to process your purchase such as printing a mailing label, receipt etc, and we will not make any further use or transfer this information to another platform or 3rd parties without your prior consent.

We provide a tick box on our checkout page for you to sign up to our Mailing list to receive emails from us, if you chose to select this option we will transfer your details to our Mailing client with a view to contacting you with relevant content, such as Sales/News and alike.

You can opt out of this anytime by selecting the ‘Unsubscribe’ link in the emails we send you.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

The uses that we make of your information

We may use your information for the following purposes:

  • to operate, manage, develop and promote our organisation, including managing and administering donations and other support actions;
  • to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations;
  • to protect our organisation from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes;
  • to comply with our legal and regulatory obligations and bring and defend legal claims;
    if you have given your consent, to provide you (by electronic means only) with information about our news, activities, appeals, campaigns and fundraising;
  • if you have given your consent, to allow selected third parties to contact you about their services or issues which may be of interest to you;
  • to analyse and better understand the composition and interests of our supporter base.

We may from time to time review information about you held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations. To the extent permitted by applicable law these reviews will be conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counter-parties as described below. Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary management purposes (for example, where necessary when a staff member is out of the office or has left [Pole Star Products Limited]).

We will only process your personal information as necessary so that we can pursue the purposes described above, and then only where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest in pursuing those purposes. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information. We will tell you, when we ask you to provide information about yourself, if provision of the requested information is necessary for compliance with a legal obligation or, on the other hand, if it is purely voluntary and there will be no implications if you decline to provide the information. Otherwise you should assume that we need the information for our organisation or compliance purposes (as described above). If you are uncertain as to [Pole Star Products Limited] need for information that we request from you, please contact the [Pole Star Products Limited] representative asking for the information, or Contact us, with your query.

If we are using your sensitive personal data (including personal data relating to your racial or ethnic origin, political, religious and philosophical beliefs, trade union membership, sexual orientation or health, we will only do so with your explicit consent or, if otherwise, only to the extent permitted by applicable law.

Disclosure and international transfer of your information

We may disclose personal information about you, where reasonably necessary for the various purposes set out above:

  • to the other members of the [Pole Star Products Limited] group;
  • to your colleagues within the organisation that you represent;
  • to service providers who host our website or other information technology systems or otherwise hold or process your information on our behalf, under strict conditions of confidentiality and security;
  • to a person who takes over our organisation and assets, or relevant parts of them; or
    in exceptional circumstances:
  • to competent regulatory, prosecuting and other governmental agencies, or litigation counter-parties, in any country or territory;  or
    where we are required by law to disclose.

These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area (or the UK, after it has left the European Economic Area), you should be aware that this may include transfers to countries outside the European Economic Area / UK, which do not have similarly strict data privacy laws. In those cases, where we transfer personal data to other members of the [Pole Star Products Limited] or our service providers, we will ensure that our arrangements with them are governed by data transfer agreements, designed to ensure that your personal information is protected, on terms approved for this purpose by the European Commission.

Please Contact us if you would like to know whether any such agreements are in place or, if so, to see a copy.

Retention and deletion of your information

We will delete the information that we hold about you when we no longer need it. For specific information about our record retention policies, please contact us.

Your rights

You may have a right of access to the personal information that we hold about you, and to some related information, under data protection law. You can also require any inaccurate personal information to be corrected or deleted. You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.

If you wish to exercise any of these rights, please Contact us.

You can also lodge a complaint about our processing of your personal information with the Information Commissioners Office.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

Shortened URL’s

URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Any Questions

If you have any questions/comments about privacy, you should contact us.

Changes to this policy

Any changes we make to this privacy statement in the future will be posted to our website (at https://www.psp.uk.com/privacy) and also available if you contact us.

Please check back frequently to see any changes.

Resources & Further Information